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  1. Heavenly
  2. Planning Your Visit

Planning Your Visit

  • Can I bring my pet?
  • Where's the best place to stay in-resort?
  • How do I find ski in/ski out lodging?
  • Where do I search and book online or call to review my vacation plans?
  • Where can I get my skis or board tuned?
  • When is the best time to eat lunch?
  • Last year you told me I had to leave after 45 minutes, is that still true?
  • I want to have lunch with a big group, is it okay if I save a bunch of tables?
  • Do I need a reservation to have lunch on mountain?
  • Do I get my Epic Mountain Rewards at your restaurants?
  • Can I buy lunch with my pass?
  • What discounts are include with my pass or lift ticket?
  • Is my pass or lift ticket transferable to my friend or family member?
  • How do I cancel or change the date of my lift ticket?
  • Do you offer professional discounts for non-Vail Resorts Ski Patrol?
  • Do you offer discounts for military personnel?
  • Where do I buy buddy tickets/ski with a friend tickets?
  • What are the Passes that have access to Heavenly?
  • Where can Lift tickets be reviewed and purchased?
  • How to check if my pass has access to specific resort?
  • I bought my pass/ticket, now what?
  • Do I need a reservation?
  • How can I cancel my ski school?
  • I need to change the date of my ski school, how can I do that?
  • I am not seeing availability online, is there a waiting list we can be added to?
  • Where can lessons be reviewed and booked?
  • Is a lift ticket included in my ski lesson?
  • Is night skiing included in my pass or lift ticket?
  • What winter activities do you offer?
  • Billing questions?
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