Dining
- What time is cookie time?
- What restaurant options are open? What are hours of operation?
- Where can I go for apres ski?
- Where can I take my family for a quick dinner for tired kids?
- Where can I book dinner reservations?
- I just want to keep skiing. Do you have grab & go options?
Arriving on the Mountain
- Are there any traffic delays or road closures affecting access to the resort?
- Do you have an elevator?
- How do I make sure the season pass/lift ticket card I have is active?
- Where are the ticket window locations?
- Where to meet for Ski school?
- Where can I park? How much does it cost?
On the Mountain
- Are the gondolas air conditioned?
- What dates will the gondola be open for scenic rides at my local resort?
- What are the best bump runs?
- Which runs do not have moguls?
- Which runs have moguls?
- Which runs have trees?
Lodging and Transportation
- How does parking relate to different areas of business? Rental shops? Lessons drop offs? etc.?
- Can I get a parking pass?
- What do I do if the parking lot is full?
- Who do I contact for parking disputes?
- How much will the parking ticket cost if I don't pay?
- How do I reserve RV spot for the summer?
Planning Your Visit
- Are your activities good for kids or adults?
- What type of bike can I use on your bike trails?
- Do I need a lift ticket to use a bike haul?
- Do you offer senior or AAA discounts on lodging?
- Where can I pick up my season pass?
- Where can Winter Activities in Heavenly be viewed online?
Health and Safety
Ski and Ride School
- What time do I need to arrive for ski school?
- How can I cancel my ski school lesson?
- I need to change the date of my ski school lesson. How can I do that?
- I am not seeing availability online for the lesson I want to book, Is there a waiting list we can be added to?
- Where can lessons be viewed and booked for Heavenly?
- Is a lift ticket included in my ski lesson?
Lift Tickets
- Is my lift ticket transferable?
- When can I use my lift ticket?
- Where can I ski on my lift ticket?
- What benefits are included with my lift ticket?
- Is night skiing included in my lift ticket?
- I’ve sent tickets to my friends, why are they still showing available?
Rentals and Retail
- I forgot my boots, where can I rent additional gear?
- Do you sell skis and snowboards?
- Where is the closest retail outlet?
- Where should I return my rentals?
- Where do I pick up rentals?
- Where can I get my skis or board tuned?